Privacy Policy

Last updated: March 2026

1. Introduction

Lumenaire Labs LLC (“Lumenaire Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lumenairelabs.com and use our products and services.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name, email address, and company name when you contact us
  • Account registration information when you sign up for our products
  • Payment and billing information when you purchase our services
  • Content and data you submit through our products
  • Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and referring URLs
  • Device identifiers

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our products and services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send product updates, technical notices, and security alerts
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who assist in operating our business (hosting, analytics, payment processing) under strict confidentiality agreements
  • Legal authorities when required by law or to protect our rights, property, or safety
  • Business transfers in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

7. Your Rights

For All Users

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

GDPR Rights (European Economic Area)

If you are in the EEA, you also have the right to data portability, the right to restrict processing, and the right to object to processing. You may also lodge a complaint with your local data protection authority.

CCPA Rights (California)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

8. Cookies and Tracking

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will promptly delete it.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:

Lumenaire Labs LLC
Richmond, Virginia
Email: [email protected]